Mariel Ontiveros Ugarte
Mexico City
Summary
Reliable and upbeat Senior Site Payments Associate successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
7
7
years of professional experience
Work History
Senior Site Payment Associate
Thermo Fisher
CDMX (Remote)
12.2022 - Current
- Processed payments for pharmaceutical protocols with high complexity and volume prioritizing the good practice and compliance with current regulations and contracts
- Managed customer relations through communication and helpful interactions.
- Identified customer needs and wants to enhance customer experiences with responding and taking actions in a timely manner
- Greeted customers and offered assistance for increased customer satisfaction.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
Site Payments Associate II
PPD MEXICO
CDMX (Remote)
12.2020 - 12.2022
- Provided excellent customer service by addressing inquiries related to payments processing; resolved issues promptly to ensure client satisfaction.
- Managed high-volume transaction processing, ensuring accurate and timely completion of daily tasks.
- Solved findings for reconciliation findings in a timely manner.
- Assisted in the development and implementation of new payment products and services to expand business offerings.
- Attention to detail in order to be able to translate the terms of the contracts to the payment area and thus optimize compliance with the terms of the contracts.
Audit Staff Member
KPMG International
CDMX
04.2019 - 12.2020
- Provided guidance to junior staff members, fostering a positive team environment focused on continuous learning and development.
- Reduced audit risks by developing and executing comprehensive testing procedures.
- Evaluated client risk assessments, identifying areas where additional audit focus was necessary to mitigate potential issues.
- Collaborated with cross-functional teams to identify and address internal control weaknesses.
- Participated in PCAOB Televisa audit in complex areas of the company such as: taxes, fixed assets and payroll.
- Ensure to align the company controls and operations to SOX law compliance.
Accounting Staff
Grupo Imagen Multimedia
CDMX
09.2017 - 04.2019
- Assisted in the development of annual budgets with inputs from various departments, aligning financial goals with strategic objectives.
- Ensured accurate fixed asset tracking by performing regular physical inventory counts and reconciliations against system records.
- Contributed to a positive work environment within the accounting department by actively participating in team meetings and offering support to colleagues when needed.
- Reduced errors in financial reporting through thorough reconciliation of accounts and attention to detail.
- Assisted in the timely preparation of financial statements, ensuring regulatory compliance.
- Managed accounts receivable collections efforts, decreasing outstanding balances owed to the company.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Completed financial reports, providing insight into performance, operations, and cash flow.
Education
Bachelor of Accountancy - Accounting And Business Management
Universidad Iberoamericana
CDMX12.2020
Skills
- Customer Service
- Computer Skills
- Attention to Detail
- Cross-Functional Teamwork
- Performance Improvement
- Practice Management
- Record and File Management
- Project Reporting
- Preparing reports
- Team Cooperation
- Adaptable and Flexible
- Strong Communication and Interpersonal Skills
- Time Management
Languages
English
Advanced (C1)
French
Elementary (A2)
Korean
Beginner (A1)
Timeline
Senior Site Payment Associate
Thermo Fisher
12.2022 - Current
Site Payments Associate II
PPD MEXICO
12.2020 - 12.2022
Audit Staff Member
KPMG International
04.2019 - 12.2020
Accounting Staff
Grupo Imagen Multimedia
09.2017 - 04.2019
Bachelor of Accountancy - Accounting And Business Management
Universidad Iberoamericana